Shipping
At LadyBags, we strive to ensure that your shopping experience is as smooth and convenient as possible. Here are the details of our shipping policies:
- Processing Time: All orders are processed and shipped within 5 business days.
- Shipping Option: DHL Express: Delivery takes approximately 5 – 10 business days.
To ensure a successful delivery, please make sure to include a valid phone number in your shipping address. This will allow the courier to contact you if you are not at home at the time of delivery, and you can arrange a new appointment as needed.
Shipping Safety and Customs:
- All our products are shipped using safe routes and with precautions that minimize the risk of customs stops.
- You will not be required to pay customs duties or additional fees for your order.
- If your DHL Express shipment encounters any issues, we will re-ship the product at our expense to ensure you receive your order promptly and safely.
We are dedicated to providing you with the best possible service and ensuring that your order arrives in perfect condition.
Returns
At LadyBags.co, we are committed to your satisfaction. If you are not happy with your purchase, please note the following guidelines for returns:
Return Period: You can return the product to us for a refund within 14 days of receiving the product.
Condition of the Product: The return policy will not apply if you have already used or worn the product. Please ensure that the product is returned in the same condition as it was received, including all original packaging and tags.
Return Process
- Contact us via our customer service to request a return. We will provide you with the return address and detailed instructions.
- Return the product to the address we provide.
- Provide us with the tracking number once you have shipped the item. This helps us track the return and process your refund more efficiently.
Return Shipping Method
Please do not use major shipping companies such as DHL, EMS, or FedEx. Use the regular registered mail service to avoid potential entry problems. The cost of return shipping is entirely your responsibility.
Customs and Entry Issues:Returning a product to China can be challenging, and there is a possibility that Chinese customs may not accept your return, resulting in the package being sent back to you. In such cases, you may need to ship the product again, which can be time-consuming and costly.
Refund Policy:
We will not be able to issue a refund until we have received and inspected the returned product. Once we have received and verified the condition of the returned item, we will process your refund as quickly as possible.
To ensure a smooth and hassle-free shopping experience, we recommend that you carefully choose the product and size before making your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you every step of the way.
Need help?
Contact us at {email} for questions related to refunds and returns.