FAQs

AnswerAll products in our shop are replicas. We source the products directly from Chinese factories that produce high-quality copies of the most famous bags. This allows us to offer our bags at a much lower price compared to authentic designer bags sold in stores or through resellers.

AnswerWe understand that making an online purchase can be a concern. Here are a few reasons why you can trust us:

• Secure and Transparent Processes: After placing your order, you can request Quality Control (QC) checks to ensure the product meets your standards. Our policies are clearly stated, and we strive to provide clear and honest information at every step
• Start Small: If you’re still uncertain, consider starting with a smaller purchase to test the waters. Many of our customers have done this and have returned for larger orders after experiencing our quality
• Customer Support: Our dedicated customer support team is always available to address any questions or concerns you may have before, during, and after your purchase.

AnswerIf you are not satisfied with the item, you can return it to us within 14 days from the date of receipt.
Take a picture of the items, then email us to confirm the return, you can return the item to us and we will make an exchange after passing an official inspection. Of course, we will not accept returns and / or exchanges if there is sufficient evidence that the shoes were worn outdoors. Refunds are issued in the same form as the original payment and can take up to 7 business days after receipt of the goods. However, you will be responsible for the shipping costs for returning the product.

AnswerPlease inform us as soon as possible. We have an automatic order management system that transmits orders directly to the factory producing the bag. If the factory has not yet processed your order, we will be able to cancel it. Otherwise, we will not be able to accept your cancellation request, and your order will continue to be processed. If you are unsure about the product, we advise you not to place the order.

AnswerDelivery times depend on several factors, including your country of residence. Generally, with DHL Express, you can expect to receive your product in 5 – 10 business days. This is an estimate, and there may be delays due to national holidays, weather conditions, customs inspections, and other circumstances beyond our control.

AnswerAll bags come with a dust bag and card. Most standard-sized bags include a branded box. However, due to customs considerations, some oversized bags will be shipped in a regular box to avoid additional taxes or customs issues. For some sensitive brand, no branded boxes are included. If this is important to you, please email us to check the packaging details.